FAQ

 

● WHAT SHOULD I DO TO CARE FOR MY RAW HAIR EXTENSIONS?

 

Our Raw hair extensions are the purest form of Indian Hair. These unprocessed hairs are cut from multiple donors in Southern India. It is recommended to wash your hair weekly. Be sure not to use products that contain sulfate. Additionally, your extensions should be cleansed before installation. 

 

● WHAT ARE THE SHIPPING AND PROCESSING COST?

 

Our standard shipping (5-7 business days) is $7.25 for domestic orders. While our expedited shipping (2-3 business days) is $14.25. All shipping orders require a signature of confirmation. May change during sales. 

● HOW CAN I ORDER EXTENSIONS IN THE LENGTHS OF 30” AND LONGER?

 

Submit a Pre-Sale inquiry via the “Contact Us” form and/or email us directly (12kollectionhair@gmail.com) to assure stock. Please allow 48 to 72 hours for a response. 

 

● DO YOU OFFER RETURNS AND EXCHANGES?

 

We do not offer returns and/or exchanges on our Raw Indian extensions. Feel free to contact us via email for further review. We will be happy to assist you!